This information is relevant solely for BUPA members who are seeking treatment within Indonesia. It does not apply to members who are seeking treatment outside of Indonesia.This information is intended for BUPA members under the care of The Insurance Concierge only.BUPA Global has appointed Global Excel as its third-party administrator in Indonesia. Global Excel is responsible for issuing a Guarantee of Payment (GOP) on behalf of BUPA to the country's network providers.
Setting Up a Direct Billing Arrangement for Inpatient TreatmentTo establish a direct billing arrangement for an upcoming inpatient treatment, follow these steps:
1. **Verify Your Medical Provider**: Check if the medical provider (MP) you plan to visit is a Panel Provider (PP).
- Visit www.bupaglobal.com/en/facilities/full-list.
- Scroll down and select “Indonesia.”
- Locate your provider in the list.
Direct billing is only available through BUPA's designated Panel Providers (PP). You may need to use the Pay & Claim arrangement if your medical provider is not a PP.
If your hospital is a panel provider, present your BUPA membership card at admission and request that they secure a Guarantee of Payment (GOP) from Global Excel. The participating medical provider will work with Global Excel to obtain approvals.
Setting Up a Direct Billing Arrangement for Outpatient TreatmentFor outpatient treatment, you must verify if your medical provider is a Panel Provider of BUPA.
1. **Verify Your Medical Provider**: Check if the medical provider (MP) you plan to visit is a Panel Provider (PP).
- Visit www.bupaglobal.com/en/facilities/full-list.
- Scroll down and select “Indonesia.”
- Locate your provider in the list.
If your provider is listed, contact them to confirm whether they will accept a GOP / Direct Billing arrangement from Global Excel for your treatment. Some medical providers only allow direct billing for inpatient treatments and require payment for outpatient services upfront. If this is the case, you will need to pay for your treatment and later submit a claim, or you may choose to find another medical provider that will accept a GOP / Direct Billing setup for your required treatment.
If your hospital is a panel provider, present your BUPA membership card at admission and request that they secure a Guarantee of Payment (GOP) from Global Excel. The participating medical provider will work with Global Excel to obtain approvals.
To ensure a faster approval process, members should schedule a medical appointment with the provider in advance (3-5 days, if possible). If you walk in without an appointment, please be aware that the expected waiting time for a cashless approval may take at least one hour.
This information is intended for BUPA members under the care of The Insurance Concierge only. Related Articles
Filing for reimbursement with BUPA Global
Setting up Direct Billing for Treatment not in Indonesia