This information is relevant specifically for BUPA Global members under the care of The Insurance Concierge who are seeking treatment in Indonesia or Malaysia .For direct billing arrangements, please follow these steps:
1. Check if your Medical provider is a Panel Provider:
- Visit the BUPA Facility Finder Website and scroll down to the country where you seek treatment.
- If your provider is listed, then the medical provider may accept BUPA's GOP (Guarantee of Payment)
- If not, you may need to use the Pay & Claim arrangement.
2. Confirm your medical provider's direct billing capabilities
- Contact your provider to confirm if they accept GOP for your treatment.
- Some providers may only accept for inpatient and not for outpatient treatments.
- If the medical provider will not accept GOP for the treatment you need, you may need to pay upfront & then seek reimbursement, OR find an alternative provider that offers GOP.
3. Securing GOP Request.
- Present your BUPA membership number to your medical provider and request that they secure approval :
- If in Malaysia, have the Medical Provider submit the request to IHP Malaysia. The provider will coordinate with IHP Malaysia to secure approvals.
- If in Indonesia, have the Medical Provider submit the request to Global Excel. The provider will coordinate with Global Excel to secure approvals.
4. Planning your treatment
We suggest scheduling your appointment 3-5 days ahead with your provider, unless it’s a medical emergency. If you walk in without an appointment, expect at least an hour of wait for cashless approval.
Failing to secure a GOP prior to your treatment does not eliminate your right to submit a claim for reimbursement. You may pay first and seek reimbursement.Related Articles
Filing for reimbursement with BUPA Global
What is a Guarantee of Payment?
Securing a GOP for treatment NOT in Malaysia or Indonesia