Disclaimer - This article is not from the insurer and is only for the reference for members under the care of The Insurance Concierge
If you prefer not to use the online portal to submit medical claims (or are unable to use it), you can still submit claims manually using the official claim form. Below is a step-by-step guide to help you submit correctly.
What you need: the official claim form
Download the form from Allianz’s website https://www.allianzcare.com/content/dam/onemarketing/azcare/allianzcare/en/docs/FRM-CF-SG-0520.pdf
Email to: claims@allianzworldwidecare.com
Fax to: + 353 1 645 4033 or
Post to: Claims Department, Allianz Care, 15 Joyce Way, Park West Business Campus,
Nangor Road, Dublin 12, Ireland
How to submit a manual claim — Step by Step
Step | Action |
|---|---|
1. Fill out the form carefully | Complete all required sections in the claim form: personal details, policy number, patient details, diagnosis/treatment dates, provider details, and treatment/medication costs. Ensure the form is signed where indicated. |
2. Attach supporting documents | Include original receipts/invoices from hospital/clinic/pharmacy, doctor’s referral (if required), diagnostic reports, prescriptions — whichever apply to your claim. |
3. Take copies (optional but recommended) | Keep a photocopy or scanned copy of everything you submit — receipt originals, form, reports — for your records. |
4. Submit via email post | Send the completed form + documents to the claims address provided by the insurer. Check you have the correct mailing address. |
5. Sections 5 & 6 | These section though not mandatory, but we strongly recommend getting your physician to populate them if
|
6. Tracking your claims | The claims outcome will be published in your members' portal or you may also enquire on the status via the insurer's customer service email - asia.helpline@e.allianz.com |
What to expect and approximate processing times
Once Allianz receives your claim package, they will process and review — this may take longer than portal claims (because of manual handling).
After approval, reimbursement will be made via bank transfer (or as per your payment instructions); bank fees may apply (depending on your bank), and these are typically borne by the member under the policy’s “Currency and charges” clause.
Keep an eye on your email / contact details — Allianz may reach out if they require additional documentation.
When should you still consider using the online portal
Using the portal remains the fastest and most convenient method. It helps to:
Automatically track claim status
Upload digital scans/photos of invoices and reports
Avoid postal delays or lost documents
Receive quicker reimbursement
However, manual submission remains a valid and supported option — especially if you prefer paper handling or don’t have easy portal access.