⚠️ DISCLAIMER. This article is prepared by The Insurance Concierge, a licensed insurance agency based in Singapore, and is not issued by the insurer. It is intended solely for BUPA Global members under the care of The Insurance Concierge. It explains the terms of cover for reference purposes only and does not supersede the official policy wording.


What the Benefit Can and Cannot Do for You

The Worldwide Evacuation module can be a lifesaving benefit in critical situations where a member is hospitalised and the required treatment is unavailable locally. When the attending primary physician confirms the patient is fit to be moved, the insurer will assess the safest and most appropriate means of evacuation.


The decision on where and how the member is evacuated is made by the insurer, taking into account medical safety, logistical feasibility, and proximity to the nearest facility where suitable treatment is available.

✅ When the Benefit Will Be Triggered

The following conditions must be met:

  • The member is hospitalised pending treatment.

  • The required treatment is not available locally.

  • Prior approval is obtained from the insurer.

❌ What the Benefit Does Not Cover

  • Transporting the patient back home after discharge (unless this forms part of the authorised round-trip evacuation).

  • Transfer to a facility of the patient’s personal preference.
    The insurer will determine the most appropriate destination and route based on:

    • Medical safety.

    • Distance and urgency.

    • Availability of required care.

? What Happens if You Pay for the Evacuation and Seek Reimbursement?

  • The insurer will assess:

    • Whether the evacuation was medically necessary and within the terms of the Worldwide Evacuation cover.

    • Whether the costs are reasonable and customary for the location and service.

Note: Reimbursement is not guaranteed unless prior approval was granted or the situation met strict emergency criteria.