Are you currently enrolled with Allianz and planning to receive hospital treatment?
Pre-authorisations serve to verify that the treatment you need is covered by your membership, reducing worries about whether the insurer will fully reimburse your costs, and simplifying the process of gathering medical reports to speed up claims assessment.
If your treatment is scheduled within the next 72 hours, please reach out to the Allianz Helpline.
They can collect your information for the Treatment Guarantee over the phone.
(within Singapore: 1800 670 9766 and outside Singapore: +60 (0)3 92127818)
If you are calling from other countries, here is a list of alternative toll-free numbers.
Alternatively,
1. Please provide the pre-authorisation form to your doctor for completion to commence the Pre-authorisation process.
- Form for members residing in Singapore/Thailand/Vietnam/Malaysia
- Form for members residing in Indonesia
2. Email the completed form to medical.services@allianzworldwidecare.com
Once submitted, please note that the email channel may require up to 5 business days for a response regarding your treatment planning.