HSBC will be streamlining the claim submission process for the following policies starting from 1 July 2025:
Policy | Renewal dates |
International Exclusive | 2 April 2025 to 30 June 2025 |
SmartCare Optimum Enhanced | 2 June 2025 to 30 June 2025 |
SmartCare Executive | 2 June 2025 to 30 June 2025 |
With effect from 1 July 2025, customers can submit their claims through the Benefits Hub app regardless of when they were incurred. Please remind your customers to submit their claims within the submission window:
Policy | Claim submission window |
International Exclusive | Within 90 days from claim incurred date |
SmartCare Optimum Enhanced | Within 30 days from claim incurred date |
SmartCare Executive | Within 30 days from claim incurred date |
Customers will continue to have access to their claim history through the HSBC Life SG app until 30 July 2025, 15:00. Thereafter, they will be able to access their claim history for the most recently expired policy period (1 year) through the Benefits Hub app.
There is no change to our customer service contact details.
International Exclusive members
Type of enquiry | Hotline | Email |
Claims submitted through the HSBC Life SG app | +65 6880 4888 | cc.h@mail.life.hsbc.com.sg |
Claims submitted through the Benefits Hub app | +65 6664 0860 | benefitshub@alliancemedinet.com |
LOG requests for admissions in Singapore | +65 6664 0860 | benefitshub@alliancemedinet.com |
LOG requests for admissions outside of Singapore | +65 6664 0860 | hsbclifehealthops@emaglobal.com.sg |
All other enquiries/requests | +65 6664 0860 | benefitshub@alliancemedinet.com |
SmartCare Executive and SmartCare Optimum Enhanced members
Type of enquiry | Hotline | Email |
Claims submitted through the HSBC Life SG app | +65 6880 4888 | cc.h@mail.life.hsbc.com.sg |
Claims submitted through the Benefits Hub app | +65 6664 0860 | benefitshub@alliancemedinet.com |
LOG requests and all other enquiries/requests | +65 6664 0860 | benefitshub@alliancemedinet.com |
We seek your assistance to inform the affected policyholders of these changes as soon as you can. The list of affected policies and the customer communications are attached for your perusal.
Should you require more clarifications, please contact your Business Development Managers, Cluster Heads, Channel Sales Managers, and/or Client Relationship Managers.
We thank you for your continuous support.