We are an administration office, and if you need to confirm the eligibility of a treatment that is taking place soon, the best way to get the confirmation fast and accurately will be to contact the BUPA Pre-Authorisation team directly. They are a dedicated 24/7 call center and has direct access to clinical staff who will review your case soonest.  

The request may be put in by the member, relatives or the medical provider. 


1. Dial 

(outside Singapore) +44 (0) 1273 323 563 

(within Singapore) +65 6340 1688 - Press Option 3

They will need the following information to admit the request. Please have them ready before making the call.

1. Membership Number

2. Member's Full Name

3. Member's Date of Birth 

4. Symptoms & Diagnosis 

5. Date of onset

6. Treatment required

7. Doctor's Name

8. Doctor's address & contact