FAQ

Is there a limit to the number of days/trips for my travel policy?
**Applicable to AXA Smart Travel and AIG Travel Guard bought in 2015 only.  A single trip is defined as the day the traveller depart from Singapor...
Mon, 14 Nov, 2016 at 1:30 PM
Does it cover Scuba Diving?
**Applicable to AXA Smart Travel and AIG Travel Guard Only. The policy does cover for Scuba Diving but note the following terms which will Void...
Mon, 14 Nov, 2016 at 1:31 PM
I have left the country, can I still buy travel insurance?
The plan has to be purchased before you depart Singapore. If it is bought after you left Singapore, the plan will not be valid. 
Mon, 14 Nov, 2016 at 1:34 PM
How does family plan works?
The family plan is offered either as a Single Round trip plan OR Annual Multi-Trip Pla...
Sun, 4 Dec, 2016 at 10:37 PM
How are countries zoned for AXA Travel
GEOGRAPHICAL ZONES ASEAN  Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, The Philippines, Thailand and Vietnam  ASIA  Australia, Ch...
Wed, 16 Nov, 2016 at 8:04 PM
Is there an age limit for travel insurance
Min age limit For AXA and AIG, the policyholder has to be at least 18 years old to own a policy. He/she may also include children in the cover.  A person ...
Mon, 23 Jan, 2017 at 11:38 PM
Refunds & Cancellation
AIG's Terms Per Trip Policy: AIG will not allow any refund of premium once the Policy is issued.  Annual Multi-Trip Policy: If the Policy is cancelle...
Mon, 23 Jan, 2017 at 11:44 PM
No receipts for lost or damaged items
What if I misplaced the receipt for the items that is damaged or lost? The claims assessor will try their best to assess with the given details.  Base ...
Sat, 11 Feb, 2017 at 9:20 AM